Frequently Asked Questions
How long will it take to process my order?
From the moment you place your order to the time you receive it, there are two key steps to consider:
Processing Time: It typically takes 2 to 5 business days to prepare your order. Once your order has been processed and shipped, you will receive a notification with tracking details.
Shipping Time: The delivery time depends on the shipping method you choose:
Express: 1-3 business days (U.S., Canada, and international).
Standard: 3-6 business days (U.S.), 4-7 business days (Canada), 5-20 business days (international).
Standard DDP: Available for international shipping to Canada and the UK, with customs fees and taxes included in the shipping cost.
How long do I have to request a return or exchange?
All claims must be submitted within 30 days of receiving your order. If your package is lost during shipping, claims must be filed within 30 days after the estimated delivery date.